Frequently Asked Questions

Have a question about your Feinli order? We're here to help!

Contact Us:

Email: Reach out to our friendly customer service team at info@feinli.com 

We'll do our best to answer your questions and address any concerns you may have.

Shipping Information:

  • Worldwide Shipping:
    We're happy to bring Feinli Labs' Recovery solutions to your doorstep, no matter where you are in the world.
  • Warehouse Location:
    Your order will be shipped from our warehouses, located in United States, France, Australia, Germany, Czech Republic, Hong Kong.
  • Order Changes & Cancellations:
    We understand that plans can change! If you need to modify or cancel your order, please contact us within 12 hours of placing it.

    Orders processed after this window cannot be adjusted,     but you can always return your unwanted items for a full refund (see return policy below).

Payment Options:

  • Secure Payment Methods:
    We accept all major credit cards (VISA,     Mastercard, AMEX) and PayPal for a smooth and secure checkout experience.

Order Processing:

  • Order Processing Time:
    We work hard to get your Feinli Labs products to you as quickly as possible.     Orders are processed Monday through Friday, typically within 1-2 business days of your order date.

    Orders placed after processing deadlines will be processed the following business day.     Please note that we don't ship on weekends or holidays.

Delivery Time:

    • Estimated Delivery Time:

      Due to high demand, we’ve upgraded our shipping process! Orders now take an average of 4-7 days for delivery to the UK, US, EU, Australia, and Canada.

Missing or Damaged Orders:

    • Didn't receive your order? If your Feinli package hasn't arrived within 30 days of shipment, please reach out to us for a full refund.

Import Duties & Taxes:

  • Please Note:

    Prices displayed on our website do not include any potential import taxes or duties. These charges may be applied by your local customs office when the package arrives in your country.

    Feinli is not responsible for covering these fees. We recommend contacting your local customs office for more information on potential import charges.

Return Policy:

  • Unhappy with your Feinli purchase? No problem! We offer a hassle-free return policy. Simply contact us at info@feinli.com to initiate a return.

Defective or Damaged Items:

  • Received a defective or incorrect item?
    We sincerely apologize for the inconvenience.     Please contact us at info@feinli.com as soon as possible.

    Include your order number,     photos of the item(s) in question, and any other relevant details. Our customer service team will work diligently to resolve the issue promptly.

Refund Information:

  • Refunds:
    All approved refunds will be credited back to the original payment method used for your purchase.     For credit and debit card purchases, refunds may take 7-10 business days to appear in your account after your return is received or cancellation request is processed. Please contact your bank if you have any questions regarding the timing of your refund.

We hope this information helps! If you have any further questions, please don't hesitate to contact us. We're here to make your Feinli experience a happy one!